# Browser and connectivity issues

### Compatible browsers

The minimum browser versions supported by CreatiBI are: 

* [Chrome](https://www.google.com/chrome/)  (≥ 102)
* [Safari for Mac](http://www.apple.com/safari/)  (≥ 15)
* [Firefox](http://www.mozilla.org/)  (≥ 102)
* [Microsoft Edge](https://www.microsoft.com/en-ie/windows/microsoft-edge)  (≥ 102)

If you receive an unsupported browser message, make sure you are using the latest version of the above browsers. 

## Check your browser version

To check your browser version, see detailed instructions below:

**Google Chrome**

1. Open Chrome
2. Click the three-dot menu icon in the top-right corner
3. Hover over "Help" and click "About Google Chrome"
4. The version number will be displayed on the page that opens

<div align="left"><figure><img src="https://1384335600-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqKQR6AuOYT8PpZrqyd5K%2Fuploads%2FYMr9yB9yZOi3UE5Hf65b%2Fimage.png?alt=media&#x26;token=248d5418-7b1d-49b2-9939-be53d6893098" alt=""><figcaption></figcaption></figure></div>

**Safari**

1. Open Safari
2. Click "Safari" in the top menu bar
3. Select "About Safari"
4. The version number will appear in a pop-up window

<figure><img src="https://1384335600-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqKQR6AuOYT8PpZrqyd5K%2Fuploads%2FUvBkR2QmTj2Ec12GQRgr%2Fimage.png?alt=media&#x26;token=1aeeaf1d-33e9-4a5c-8cd8-8ec26283d9fa" alt=""><figcaption></figcaption></figure>

**Firefox**

1. Open Firefox
2. Click the menu button (three horizontal lines) in the top-right corner
3. Click "Help" and then "About Firefox"
4. The version number will be displayed in a new window

<div align="left"><figure><img src="https://1384335600-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqKQR6AuOYT8PpZrqyd5K%2Fuploads%2FTlP03y0WODJqfUq2j9S6%2Fimage.png?alt=media&#x26;token=f6cee0b4-6822-4899-9b0e-a8a81f73b4f7" alt=""><figcaption></figcaption></figure></div>

**Microsoft Edge**

1. Open Microsoft Edge
2. Click the three-dot menu icon in the top-right corner
3. Click "Settings"
4. Scroll down and click "About Microsoft Edge"
5. The version number will be shown on the page that opens

<div align="left"><figure><img src="https://1384335600-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqKQR6AuOYT8PpZrqyd5K%2Fuploads%2Fin5WRJbxai6mgBR8Zy8f%2Fimage.png?alt=media&#x26;token=baaa180e-f0ad-4df5-9a57-db4f0867ce55" alt=""><figcaption></figcaption></figure></div>