> For the complete documentation index, see [llms.txt](https://help.creatibi.com/en-us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.creatibi.com/en-us/troubleshooting/browser-and-connectivity-issues.md).

# Browser and connectivity issues

### Compatible browsers

The minimum browser versions supported by CreatiBI are: 

* [Chrome](https://www.google.com/chrome/)  (≥ 102)
* [Safari for Mac](http://www.apple.com/safari/)  (≥ 15)
* [Firefox](http://www.mozilla.org/)  (≥ 102)
* [Microsoft Edge](https://www.microsoft.com/en-ie/windows/microsoft-edge)  (≥ 102)

If you receive an unsupported browser message, make sure you are using the latest version of the above browsers. 

## Check your browser version

To check your browser version, see detailed instructions below:

**Google Chrome**

1. Open Chrome
2. Click the three-dot menu icon in the top-right corner
3. Hover over "Help" and click "About Google Chrome"
4. The version number will be displayed on the page that opens

<div align="left"><figure><img src="/files/k1JmBZQNDcpi9HtqvCsm" alt=""><figcaption></figcaption></figure></div>

**Safari**

1. Open Safari
2. Click "Safari" in the top menu bar
3. Select "About Safari"
4. The version number will appear in a pop-up window

<figure><img src="/files/TVVWTEMvzgRCHCMFVcgo" alt=""><figcaption></figcaption></figure>

**Firefox**

1. Open Firefox
2. Click the menu button (three horizontal lines) in the top-right corner
3. Click "Help" and then "About Firefox"
4. The version number will be displayed in a new window

<div align="left"><figure><img src="/files/xVgRG0mGBTJs6bT93tlH" alt=""><figcaption></figcaption></figure></div>

**Microsoft Edge**

1. Open Microsoft Edge
2. Click the three-dot menu icon in the top-right corner
3. Click "Settings"
4. Scroll down and click "About Microsoft Edge"
5. The version number will be shown on the page that opens

<div align="left"><figure><img src="/files/d7FmhdV7tlrhznZMLq8X" alt=""><figcaption></figcaption></figure></div>